WAFIR – Refund & Exchange Policy

At WAFIR, customer satisfaction is important to us. Please read our policy before placing an order.

Exchange Period

Customers can request an exchange within 7 days of receiving their order.

Exchange Conditions

To qualify for an exchange:

• The jacket must be unused and unworn.

• The product must be in its original condition.

• Original tags and packaging should be intact.

• Proof of purchase or order number must be provided.

Wrong or Damaged Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with clear photos or videos of the issue.

After verification, WAFIR will arrange an appropriate replacement or solution.

Size Exchanges

If you receive the correct product but need another size, contact us within the exchange period. Exchanges are subject to stock availability.

Refunds

Refunds are not provided for change of mind or simple preference changes. If a refund is approved due to a defective, damaged, or incorrect product that cannot be replaced, WAFIR will discuss the refund method with the customer.

Return Shipping

If the exchange is due to a mistake or defect on our part, WAFIR will cover the return shipping. For size or preference exchanges, return shipping arrangements will be discussed with the customer before the exchange.

How to Request an Exchange

Contact us through our official WhatsApp number and provide your order number, reason for exchange, and relevant photos if applicable.

WAFIR reserves the right to verify all exchange and refund requests.